Replacement vehicles arranged for eligible not-at-fault drivers
Someone else's mistake shouldn't cost you a cent.
We handle your not-at-fault claim from start to finish, put you in a like-for-like replacement vehicle, and repair your car at our own repair facilities. If you're eligible: no excess, no upfront cost, no dealing with the other driver's insurer.
- No cost if eligible
- Sydney-wide
- In-house repairs
- We deal with the insurer
Am I eligible?
Question 1 of 3: an instant guide, no obligation.
Was the accident someone else's fault?
Do you have the other driver's details (name, rego, insurer)?
Do you need a replacement car or repairs?
Good news, you're likely eligible
Based on your answers, there's a good chance we can help. One call confirms it, and gets you back on the road.
Call 1800 840 221or email info@crashassist.com.au
Let's talk it through
We may still be able to help. It depends on the details. One quick call tells you exactly where you stand, with no obligation and no hard sell.
Call 1800 840 221or email info@crashassist.com.au
This quick check is a guide only and not a guarantee of eligibility. Your options are confirmed after we review your accident.
One call. We handle the rest.
Most providers hand you off: claim here, hire car there, repairs somewhere else. We coordinate all three for you.
Not-At-Fault Claims
We manage the entire claim against the at-fault driver's insurer so you don't have to. No paperwork headaches, no chasing.
- No excess to pay
- We deal with the other insurer
- Keep your no-claim bonus
Accident Replacement Vehicle
Stay on the road. We arrange a like-for-like replacement vehicle delivered to you, at no cost to eligible customers while yours is repaired.
- Like-for-like vehicle
- Delivered to your door
- No rental fees to you
Smash Repair Coordination
We coordinate your repair from first call to handover, carried out at our own Sydney repair facilities to manufacturer standard.
- Manufacturer-standard repairs
- Lifetime workmanship guarantee
- One team, start to finish
How it works
From the crash to your keys back: four simple steps. We carry the load.
Tell us what happened
We'll review your accident and explain your options. If you're eligible, we start managing your claim immediately.
Get your replacement car
If eligible, we'll arrange a like-for-like replacement vehicle so you can continue your daily routine while your car is being repaired.
We repair your car
We coordinate the repair process and keep you updated while your vehicle is repaired to manufacturer standard.
Back on the road
You collect your repaired car. We settle everything with the at-fault insurer. Eligible customers pay nothing.
Why Sydney drivers choose Crash Assist
Genuinely no cost to eligible drivers
When you're not at fault and eligible, the at-fault driver's insurer covers it. No excess, no rental fees, no upfront cost.
Everything, one team
Claim, replacement car and repair handled by one team: one phone number, one person responsible.
Sydney-local specialists
We know NSW roads, insurers and repairers. You deal with a local team, not an interstate or overseas call centre.
One team owns your repair
Your repair isn't outsourced and forgotten. We coordinate it ourselves, carried out at our own repair facilities.
We protect your bonus
Because we claim against the at-fault party, your own policy and no-claim bonus usually stay untouched.
Fast, no-pressure answers
One quick call tells you where you stand. No obligation, no hard sell.
Not your fault? Don't pay for someone else's mistake.
Get a replacement vehicle and let us handle your claim and repair, at no cost to you if you're eligible.
Common questions
Does this really cost me nothing?
If you're eligible, yes: the costs are recovered from the at-fault driver's insurer, so you don't pay an excess, rental fees or repair costs out of pocket. We confirm your eligibility up front, before you commit to anything.
Do I have to use my own insurance?
No. Because the accident wasn't your fault, we claim against the other driver's insurer. Your own policy and no-claim bonus usually stay untouched.
What kind of replacement car will I get?
A like-for-like vehicle comparable to your own, so you can keep doing what you normally do while yours is repaired.
Who repairs my car?
We do, to manufacturer standard. We offer a lifetime workmanship guarantee on all repairs carried out by our workshop.
How quickly can you help?
Call us and we can usually confirm your eligibility immediately and, if you're eligible, we'll get a replacement vehicle arranged for you.
What if the other driver is uninsured?
Call us anyway. There are still options, and we'll talk you through them based on your situation.
Talk to a Sydney accident specialist
Call 1800 840 221 and we'll confirm your options in one conversation, usually within minutes. Prefer to write it down first? Email info@crashassist.com.au and we'll come back to you. No obligation.
- No cost if eligible
- Sydney-wide
- In-house repairs
- We deal with the insurer